Coway proudly announced Thursday its dominant performance in the 2026 National Customer Satisfaction Index (NCSI), securing the top rank in an impressive four distinct categories.
This esteemed annual index, meticulously compiled by the Korea Productivity Center, serves as a crucial benchmark, measuring customer satisfaction directly through comprehensive surveys of actual product and service users across various industries.
Demonstrating unparalleled excellence, Coway led the rankings in key categories including water purifiers, mattresses, cutting-edge healthcare massage appliances, and comprehensive rental care services.
For an outstanding third consecutive year, Coway solidified its premier position in the water purifier category. This sustained leadership is primarily driven by its innovative Icon Ice Water Purifier series, lauded for its rapid ice-making technology, sleek compact design, and diverse range of aesthetic color options that cater to modern home aesthetics.
Coway’s commitment to holistic well-being was also celebrated in the mattress category. Its premium sleep and wellness brand, Berex, received high acclaim for revolutionary products such as the M-Series Massage Mattress Bed and the R-Series Stretching Motion Bed. These innovative solutions seamlessly integrate advanced sleep functions with therapeutic massage and stretching features, redefining the modern sleep experience.
Further demonstrating its leadership, Coway’s ergonomically designed Pebble Chair 2 secured the top spot in the highly competitive healthcare massage appliance category. This remarkable achievement is attributed to its superior massage performance, space-saving compact size, and distinctive furniture-inspired design, making it a stylish and functional addition to any living space.
In the rental care services category, Coway once again emerged as a leader with its acclaimed Cody Care Service. This service elevates customer experience by offering two essential scheduled maintenance visits throughout the rental period, complemented by convenient real-time mobile notifications regarding service technician arrivals, ensuring peace of mind and optimal product performance.
Commenting on these significant achievements, Seo Jang-won, CEO of Coway, stated, “Securing leadership in four critical categories of the NCSI powerfully reflects the deep trust and confidence consumers place in Coway’s innovative products and dedicated services.”
He further affirmed the company’s future vision: “Our unwavering commitment is to continuously deliver groundbreaking products and unparalleled services that genuinely enhance and elevate our customers’ everyday lives.”
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